Refund Policy

Last updated: 27 October 2026

This policy applies to services provided by Noxa Solutions Limited (trading as BESTEN), Hong Kong Business Registration No. 81003540. We sell services, not physical goods, so there is nothing to ship or return.

1. Before we start the work

If you cancel within 7 days of payment and before we have started the work (audit, campaign setup or management), we refund the full amount.

2. One-time services

Once the Ad Account Audit report or the Campaign Setup has been delivered, its fee is not refundable. If something agreed is missing, we complete it at no extra cost (see our Service Delivery Policy).

3. Monthly Management

Our management fee pays for work already done (strategy, setup, optimisation and reporting). Fees for a month in which we have already managed your campaigns are not refundable. You can stop future work at any time with 14 days’ notice, as described in our Terms and Conditions.

4. Billing errors

If you think an invoice is wrong, tell us within 30 days of the invoice date. We will check it against the platform’s spend reports and correct or refund any overcharge.

5. How refunds are paid

We pay refunds in USD to the original payment method or bank account, within 14 days of approving the refund.

6. How to request a refund

Email contact@besten.pro with your company name, the invoice number and the reason for your request.